Online Shop Customer Service

General Purchase Information

How can I buy?

  1. In the drop-down menu, choose the section (party collection, headdresses, accessories, brides) and the product type. View the product / s you are interested in / n.
  2. When you move the cursor over the image you will get an enlargement of the photograph that will allow you to see it in more detail. On the same product page you will find other photographs, videos, as well as more information about the product, its composition, available sizes and price.
  3. Select the color and size you want and click on "Add to cart". Then you can choose to keep buying or processing the order.
  4. If you wish to process your order, click on the cart symbol in the upper right of the screen. Through this click, you can check the items added to the cart or directly finish the purchase.
  5. Choose a shipping mode: RFree store ecogida (at our official sales points in Madrid or Seville), or MRW Standard (cost 6 €).
  6. Fill in the billing and shipping information, and select a form of payment. In the section "Notes of the order" includes any information that you consider important (deadline of reception, schedule of delivery, special modifications ...)
  7. You will receive an email confirming your order.

Do you make international shipments?

Yes, we can ship anywhere in the world.

At the time of processing the order, the web will automatically calculate the shipping costs. For shipments outside the European Union costs may vary depending on the volume of the package. Please contact us if you have any questions.

Delivery times for Europe may vary between 4 and 15 days. For the rest of the world delivery times may vary between 7 and 20 days.

Shipments to the Canary Islands, Balearics and Ceuta and Melilla

All shipments destined to the Canary Islands, Balearics and Ceuta and Melilla will be done by Post Office. All orders with these destinations are shipped every Thursday of the week. The estimated delivery time may vary between 4 and 10 days. Please, when making the purchase do not forget to include your DNI in the section "notes / observations" to expedite the shipping process.


Customs expenses will run Always in charge of the recipient. These charges are NOT included in the price of the product nor in the shipping costs. In case of rejection of the package by the recipient, the return amount and customs will be deducted from the total amount to be refunded.

Each country has its own customs management fees, which will be accepted by the recipient. These conditions are accepted with the realization of the purchase.

Can I modify or cancel my order?

Yes. You can modify or cancel your order, as long as the status of the order allows. Please contact us for more details.

When will I recive my order?

  • Hats and headpieces

Each CHERUBINA headdress is individually made, completely handcrafted in our workshop in Seville. Please note that this processing can vary between 1 and 4 weeks.

*STOCK: We do not have headgear in stock for online orders. The stock corresponds to the availability of materials, but each headgear must be handcrafted on request; Please keep in mind that this is a process that can take time. Ideally, when you make the purchase, always tell us the date you need your headdress to be at home, and we will try to adjust to it.

If you need your headdress within 5 days, you can always request the option of EXPRESS DELIVERY, for 30 €.

  • Dresses

The dresses in stock will be shipped within approximately 1 to 5 days after purchase. These terms are subject to variation.

  • Accessories

Items such as earrings, brooches, rings, etc., will ship within approximately 1 to 5 days after purchase. Please note that all our goldsmithing products are handcrafted pieces. We work because you receive your order in the best possible condition, so sometimes we decide to go over the gold bathroom, make some adjustments ... which can lengthen delivery times. Whenever possible, please indicate the date you need to receive your order.

Store Pickup Orders

If you have placed an order with the "Store Pickup" option, our stylists will get in touch with you at the time the order is ready to be withdrawn.

C / Núñez de Balboa, 8 | 28001 Madrid
Tel. 910 51 77 95

C / Muñoz Olivé, 7 | 41001 Sevilla
Tel. 954 27 39 20

Do you replace the items with the indication "exhausted"?

Yes, we work to replenish our articles as soon as possible. If you are interested in a particular product with the indication of "exhausted" you can subscribe to the waiting list and in this way receive an email notification the same time it becomes available again.

Can you prepare a gift order?

Yes, at the time of making the purchase you only have to indicate that you would like the order to be sent as a gift to the recipient, and we will take care of everything.

Payment information

What are the accepted payment methods?

We have the following means of payment: credit card, debit card, Paypal and bank transfer. If you want to make your purchase by bank transfer, write an email with your request to or contact 954969614 at 09 Mon-Fri: 00h to 15: 00h.

Why can my card be rejected?

Your card may be rejected for one of the following reasons:

  1. It may be expired. Make sure your card does not exceed the expiration date.
  2. Some input may be incorrect. Check that you have filled in all the requested fields correctly.
  3. The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.

If in any case you continue experiencing problems to make the payment do not hesitate to contact us through or to 954969614.

How I can make sure I made my purchase?

Once you have placed your order, you will receive a confirmation email with all the information you provide when you make the purchase. If you think you have not received it, please check the SPAM folder of your email, or contact us.

In case you want to modify some shipping information, please let us know as soon as possible through the email or the 954969614, at Mon-Fri time of 09: 00h to 15: 00h.

Is it safe to make the payment through the web?

Yes, the data is transmitted in encrypted SSL. For payment with Visa and Mastercard only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is affixed to the CES system, the system will contact the bank that issued it for the buyer to authorize the purchase. When the bank confirms the authenticity, the charge will be made on the card. Otherwise the order will be canceled.


The prices of all our products are expressed in EUROS (€) and include VAT. Any other amount that has to be added (shipping, express delivery ...) will be detailed before you confirm the purchase.


All shipments are delivered with MRW (6 € PVP).The shipping costs for orders over 150 € are Free (National territory).

The shipping costs for the European Union are 18 €. For orders with delivery outside the EU the shipping costs are calculated according to the destination and the volume of the package.

Returns & Exchanges

Return Policy

1. Clothing collection

  • Since you receive your order you have a deadline 48 natural hours To prove it and, if you do not convince, receive the refund of the purchase. You must express your intention to return it via email or telephone within the aforementioned period.
  • After 48 hours, you have until 15 natural daysTo change it for another size or another article.
  • From the time of the 48 hours, if you are not convinced, we would make a VALE without expiration date For the amount of the purchase, which you can use in our physical stores in Madrid and Seville, as well as a code of online use at
  • Please note that Shipping costs are not refundable in no case.

2. Headdresses, hats and party accessories

Due to the nature of the product, CHERUBINA items, being manufactured expressly for each customer, they do not have changes or returns. This includes earrings, combs, belts and other accessories. Please consider this before making your purchase. If you have any questions or need advice, please write to us at, or call us at 954969614.

What do I have to do if I want to change or return my order?

Ideally, from the first moment you get in touch with us. Our email address is available to you 24 hours 365 days of the year, in addition, you can contact us at 954969614 at Mon-Fri time of 09: 00h to 15: 00h.

As soon as we receive your request we will adapt to the available options:

  1. You can send the product back to us using the courier company that suits you
  2. Or we can request the home collection, service whose cost is of 6 € that will be discounted of the final refund. This service is only available for orders within the peninsula.

Information about changes

Changes of size or model we make through the service CANJE (MRW). The messenger will give you the new garment and will take the dress you have at home.

This new item will be shipped and delivered in a shipping bag. Therefore, you can keep the CHERUBINA box and the clothes carrier if you wish, and send the garment you already have in another well protected box or in a shipping bag.

The first change per order is always free. From the first, the changes will have a cost of 6 € to be borne by the customer. This option is only available for national / peninsula orders. For international orders or from the islands, it will be necessary to make the return and a new order.

Dresses made to order or with customized modifications

Dresses made to order or to which they have been made custom modifications have no refund for the refund of the purchase. However, returns are accepted within 15 calendar days after the dress has been removed,for a VALE without an expiration date corresponding to the amount paid, of use in physical store and online.

How do I send my package back?

For the return, the garment must be in perfect condition, with the label and the carrier. In addition, the item must be shipped with its original packaging, wrapped in order not to be damaged. The box you receive next to your order must be sent back protected, intact and without any sticker attached to its surface. Its cost is 3 € that will be deducted from the amount to be returned in case of not receiving or receiving it damaged with stickers or packing tape.

What address do I have to send my package to?

Our postal address is:

Av. De la Ingeniería, 9 | 72 and 77 Workshops
Sacred Art Business Park | 41015 - Sevilla
Tel. 954 96 96 14

Can I return my order online at the physical store?

Yes, we accept changes and returns of purchases online in our physical stores in Madrid and Seville. However, the refund of the amount will be made using the same method of payment that was used in the purchase; Never in cash.

You will receive the amount in your account within approximately 3 to 5 days.

C / Núñez de Balboa, 8 | 28001 Madrid
Tel. 910 51 77 95

C / Muñoz Olivé, 7 | 41001 Sevilla
Tel. 954 27 39 20

Order Pickup with Store Pickup

Online orders with "Store Pick Up" option are only refunded for the amount of the purchase when the purchased garment has been tested at the store on the same day of collection.

If an order has been withdrawn and tested at home, the return will only be effected by a VALE without expiration date for the amount of the purchase (only during 15 calendar days after collection).

Return by tare or defect

At CHERUBINA we work so that all the items we sell and ship are in perfect condition. If you have exceptionally received a garment that presents a defect or defect, please contact us through the email address or the 954969614 telephone number as soon as possible. Whenever possible, attach an image where we can see the tare.

Please note that after the first 24 hours have elapsed since the receipt of the order, no claim for tare or defect will be accepted, and the item may be rejected for return.